A ½ day program to introduce the building blocks of emotional intelligence and the skills demonstrated by someone with high EQ.
- Understand the four components of emotional intelligence and their associated behaviors: Self Awareness, Social Awareness, Self Management, and Relationship Management
- Understand the psychology and physiology of losing your cool
- Practice a 4-step method to lowering intensity and help you stay cool under pressure
Lecturettes, pair and small group exercises, review contests, peer editing, individual exercises, instructor feedback.
Those newer to management or those who would benefit from learning more about emotional intelligence.
• One day “Managing Conflict” program for more experienced leaders
• Train The Trainer certification